Support
Descant is a practice tool for choir singers: your part, one phrase at a time, judged as you sing it. If something is in the way, here is how to reach us, and the answers to the questions that come up first.
Write to us
Say which phone or browser you were on, which piece, and what you expected to happen. A screenshot helps. Every message is read, and answered within a couple of days.
Common questions
- It cannot hear meAllow the microphone when asked — on an iPhone, Settings → Descant → Microphone. Wear headphones: without them the microphone hears the track as well as you, and the pass cannot be judged.
- A pass said “didn’t count”Descant heard too little to judge — the microphone was off, the track drowned you out, or nothing was sung. Try again with headphones on.
- How does a phrase become mine?Three passes in a row at your scoring level. It then comes back for review, less and less often, so it stays yours.
- I do not see my choir, or any piecesA director invites you and uploads the music. Without a choir, the open pieces on the Library shelf are yours to sing on your own. If you belong to more than one choir, pick the one you want from the sidebar.
- It says I am offlineToday and the phrases you have already opened work without a connection. New pieces, uploads and the printed score need one. Passes sung offline are saved on your device and sent when you are back.
- Delete my accountSettings → Delete my account. Everything of yours goes, and cannot be brought back; your choir keeps its music.